Tag Archives: Seth Godin

Seth Godin: No more job interviews

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I’ve long held that job interviews are a waste of time. They tell you nothing. And once someone is hired, you usually know within a week if you made the right decision. But then it’s too late. My man Seth Godin (I know, I know) suggests a better way:

“There are no one-on-one-sit-in-my-office-and-let’s-talk interviews. Boom, you just saved 7 hours per interview. Instead, spend those seven hours actually doing the work. Put the person on a team and have a brainstorming session, or design a widget or make some espressos together. If you want to hire a copywriter, do some copywriting. Send back some edits and see how they’re received.

If the person is really great, hire them. For a weekend. Pay them to spend another 20 hours pushing their way through something. Get them involved with the people they’ll actually be working with and find out how it goes. Not just the outcomes, but the process. Does their behavior and insight change the game for the better? If they want to be in sales, go on a sales call with them. Not a trial run, but a real one. If they want to be a rabbi, have them give a sermon or visit a hospital.”

I’ve been thinking about the various job openings we have at Learfield, wondering if this could work for us, and I can’t see why it wouldn’t. But more to the point, the traditional interview technique is worthless, so what have you got to lose?

Maybe means no

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I spent a good chunk of 1987 driving around Iowa, trying to sign radio stations to the new statewide news network we were starting. My first pitch (Roger Gardner was with me) was to Larry Edwards, the GM at WMT in Cedar Rapids. Probably the #2 station in Iowa at the time. We told him what we were planning to do and he asked if we had a contract with us. We did, and he signed it on the spot.

The next day we met with Betty Baudler and Rich Fellingham (GM and Ops Mgr) at KASI in Ames, Iowa. We told them about the network and they signed on the spot. I think the same thing happened a few days later with Andy Anderson at KMA, Shenandoah.

The point here is not that I’m a great salesperson (I’m not). The point is, these managers did not say “maybe.” Eventually, we got to some that wanted to “think about it.” But these guys understood what we were going to do and decided –on the spot– they wanted to be part of it.

They weren’t all that easy and I got a lot of “maybe’s” over the years (“Could you send me another copy of your proposal?” or “Let me talk it over with my program director and we’ll get back to you.”) Somewhere in about year 15 I remember saying to a couple of prospects:

“If you had to give me a yes or a no today, which would it be?”
“Uh, I don’t like being pressured!”
“No pressure, I’m just curious. If you HAD to say yes or no right now, which would it be?”
“If you’re gonna pressure me, then the answer is no!”
“Great. I won’t take any more of your time.”

Anybody that was EVER going to say yes would have stopped me before I got to the door. Or called the next day to say she changed her mind. Never happened. (End of 20 year flash back)

In Small Is the New Big, Seth Godin reminds me that “maybe means no.” He also explains the intellectual dishonesty that is behind most “maybe’s.”

“Dealing with change ultimately does make you confront one thing: dishonesty. And dishonesty–intellectual dishonesty, decision-making dishonesty, not-willing-to-face-the-music dishonesty–is the greatest enemy that a company can have. We disguise it as waiting to get more informaiton or looking for more input. In fact, the real deal is that we’re not willing to look the situation in the eye and make a decision, right or wrong. And so companies and individuals put off acknowledging what they already know and acting on it. They don’t commit to a decision until they have to–even if they’ve already made the decision in their minds, and a delay in making it official means spending more money, making mistakes, and staying up all night to catch up.” (Pg. 133 Small Is the New Big, Seth Godin)

So maybe I’ll respond to the next pitch I get with:

“I’m not going to say “yes” to your proposal. Ever. You can have a “no,” or a “maybe.” Which would you perfer?

Leveraging your customers (fans)

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One of the ideas Seth Godin talks about (on his blog, in his speeches and in his new book) is turning your best customers into marketers. Make it easy for them to tell your story. One of the examples: The Beastie Boys gave digital cameras to fifty of their fans and invited them to film one of their concerts. They edited the best of these into a film.

I’m only remotely aware of who the Beastie Boys are but I love the idea. I’d love to try this with one of our sports properties. Some big rivalry might be fun (Missouri vs. Kansas?). The idea isn’t to get great play-by-play shots, but tail-gate fun, etc. I don’t know what you’d get but you announce that the resulting video will be on the Mizzou website (brought to you by Sponsor To Be Named?).

A lot of work? Sure. Big money maker? Maybe not. Lot of fun? Maybe.

Early adopters and the masses

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“I’m astonished at how long it takes an idea to filter from the early adopters to the masses. What sort of person just read the Da Vinci Code or just discovered the iPod? I was standing in a nice store in a nice suburb and heard one 25 year old explain to a 30 year old what gmail was… it’s so easy to assume that everyone already gets it.”

— Part of the answer to one of ten questions Hugh Macleod posed to Seth Godin

small is the new big

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Just received my copy of Seth Godin’s new book, small is the new big and flipped it open to page 155:

“The number of channels of communication is going to continue to increase. And either you’ll have a channel or you won’t. Either you’ll have access to the attention of the people you need to talk with (notice I didn’t say “talk at”), or you won’t. So the real question to ask isn’t, “How much will I get paid to talk with these people?” The real question is, “How much will I pay to talk with these people.”

The title of the book refers to a blog post from June, 2005. Godin talks about the new book in a half-hour, moderated Skypecast this afternoon at 4:00 p.m. CDT.

Update: Poor old Seth had to introduce himself because the moderator has tech issues and was late getting into the Skype call. Looked like about 25 or 30 folks on the call and they never got around to taking questions. Typepad — which sponsored the Skypecast– plans to post portions of the audio on their blog.

Average U.S. household credit card debt: $8,000

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Seth Godin observes there are more than 3 million millionaires in the U.S. (8 million if you count real estate). In the same post, he says the average household has $8,000 in credit card debt.

I clearly remember when there was no such thing as a consumer credit card. You paid for the things you purchased with cash or a personal check. Perhaps that’s why I have never failed to pay my credit card bill. As soon as the bill came in, I paid it off. Period. And that was true when I was living on small town DJ money back in the early 70’s.

I consider myself fortunate that I come from a time and place where you paid your bills and you paid them promptly. (And if you feel the need to email to tell me I’m an insensitive prick, please attach a scan of our credit card bill. We’ll go over it together.)

I’m just saying… the way we view debt has changed. For good reasons or bad.

How many people actually saw the commercial?

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Seth Godin offers an explanation for why Nielsen is just now getting around to rating viewership of commercials:

The answer is that the networks are a critical client of Nielsen, and the last thing in the universe they want is to rate commercials. The surprising thing is that many advertisers don’t want the ratings either. Why? Because as soon as you measure, you need to admit you failed. So you need to tell your boss you wasted a few million dollars…

The Internet has been messing with (disrupting?) traditional media since the beginning but I’ve always felt the real disruption would occur in the advertising arena. Who is listening and watching our commercial messages? What do they think about them? And how are they reacting to the messages? Answers: Lots of people. They love them. Racing to make a purchase.

What will the boss think?

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Seth Godin calls this the most important “marketing pothole”:

Great marketing pleases everyone on the team, sooner or later. But at the beginning, great marketing pleases almost no one. At the beginning, great marketing is counter-intuitive, non-obvious, challenging and apparently risky. Of course your friends, shareholders, stakeholders and bosses won’t like it. But they’re not doing the marketing, you are.

I can send you one of our brochures

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If you’ve visited smays.com more than once, it was because of something you read here. Some idea that I expressed or someone else expressed and to which I linked. Frankly, there’s nothing else to do on this blog but read what I have written or pointed to.

Our company just spent a few sheckels (I have no idea how many) on some new brochures for one of our new business units. They look terrific. And the copy is pretty well written. But —if we believe Seth Godin— nobody is going to read them:

The thing you must remember about just about every corporate or organizational brochure is this: People won’t read it. I didn’t say it wasn’t important. I just said it wasn’t going to get read. People will consider its heft. They might glance at the photos. They will certainly notice the layout. And, if you’re lucky, they’ll read a few captions or testimonials.

He’s right of course. And we all know this because we don’t read the brochures that others hand or send to us. We put them in drawer or file until the next “clean up” day and then we haul them down to the dumpster. So why do we spend the time and money? Because we need something that tells people about our company/product/service and a nice brochure can be farmed out and done once and everyone stays “on message” by reading or handing out The Brochure.

The best brochure is stillborn. Dead at birth. A good business (or personal) blog, on the other hand, is a living thing. It grows and changes and reacts and responds to the world around you. I happen to believe this is equally true of “brochure websites.” That’s why good blogs get so much more traffic than static, change-once-a-month websites.

Anybody with a copy of PageMaker and a color printer can make a brochure. Some nice photos…a cool font…a clever logo…we’re done. Blogs are never done.

But I’m betting your customers –current and prospective– are more interested in the idea you have today than the ones you had six months ago that made it into The Brochure.

Update: It took just a few hours for Andrew to demonstrate that there are times when a nice brochure or flyer is the way to go. In this instance, he’s developing a piece of property and he needs a way to show people where it’s located and what the site will look like once it’s complete. Today’s Lesson: Not everything is a blog (and I must not be so quick to generalize).

Naked Conversations

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Robert Scoble and Shel Israel co-authored this excellent book on “how blogs are changing the way businesses talk with customers.” Just a couple of chapters in but finding a nugget on almost every page:

  • Tool Lust –People develop emotional attachments to things that empower new, faster, easier or cheaper activity (blogging)
  • Interruption Marketing — Unanticipated, impersonal and irrelevant ads, repeatedly hurled at involuntary audiences. (Seth Godin)
  • “First there were phone books, then web sites and [businesses] know that if they don’t have [one], it works to their disadvanatage. Blogs are just the next logical step.” — Betsy Aoki, Microsoft blogger
  • Corpspeak — An oxymoronic hybrid of cautious legalese seasoned with marketing hyperbole. Corpspeakers talk to people when they want to speak, not when people want to listen.
  • If you’re afraid to share ideas, you shouldn’t blog. One time someone asked Walt Disney if he wasn’t worried about telling so many people about his ideas. And Disney said, ‘Those were last year’s ideas.’ (pg 94) If you’re paranoid about your ideas being ripped off, don’t blog.
  • If the company culture is manipulative, employees are not treated with respect, and customers are thought of as commodity items, then that company should not blog. That company should close its doors. (pg 95)

If you’re not sure if your sales proposal or corporate brochure or news release is corpseak, stand in the middle of a room with some of your co-workers and read the copy aloud. If they laugh, it’s corpspeak.

I’ll update this post as I move through the book.