Category Archives: Science & Technology

Japanese white-collar workers replaced by AI

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“One Japanese insurance company, Fukoku Mutual Life Insurance, is reportedly replacing 34 human insurance claim workers with “IBM Watson Explorer,” starting by January 2017. The AI will scan hospital records and other documents to determine insurance payouts, according to a company press release, factoring injuries, patient medical histories, and procedures administered. Automation of these research and data gathering tasks will help the remaining human workers process the final payout faster, the release says.”

“Fukoku Mutual will spend $1.7 million (200 million yen) to install the AI system, and $128,000 per year for maintenance, according to Japan’s The Mainichi. The company saves roughly $1.1 million per year on employee salaries by using the IBM software, meaning it hopes to see a return on the investment in less than two years. Watson AI is expected to improve productivity by 30%.”

Patterns and nodal points

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“Speaking of nodal points in history, of some emerging pattern in the texture of things. Of everything changing. Laney is a sport, a mutant, the accidental product of covert clinical trials of a drug that induced something oddly akin to psychic abilities in a small percentage of test subjects. But Laney isn’t psychic in any non-rational sense; rather he is able, through the organic changes wrought long ago by 5-SB, this drug, to somehow perceive change emerging from vast flows of data.”

—All Tomorrow’s Parties (William Gibson)

Patterns (and nodal points) in “vast flows of data” is a recurring theme in Gibson’s stories, going back to a time before the Big Data we hear so much about these days. If we had all the data (whatever that might mean) and the horsepower to process it, could we know where we are and, perhaps, where we’re headed? As I said to the cute TSA agent, search me. A few passing references to the Tao (in the book above) suggests that Gibson sees this ocean of data as something we live in, that we are part of, waves we can ride but not steer.

We think we can see the patterns but it’s just the motion of change we feel.

“In constant motion we no longer notice the motion. […] We are constantly surprised by things that have been happening for 20 years or longer. […] Sometimes we didn’t see what was becoming because we didn’t want it to happen that way.” The Inevitable by Kevin Kelly (PDF)

Flow: The Psychology of Optimal Experience

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Wikipediaflow: “In his seminal work, Flow: The Psychology of Optimal Experience, Csíkszentmihályi outlines his theory that people are happiest when they are in a state of flow—a state of concentration or complete absorption with the activity at hand and the situation. It is a state in which people are so involved in an activity that nothing else seems to matter. The idea of flow is identical to the feeling of being in the zone or in the groove. The flow state is an optimal state of intrinsic motivation, where the person is fully immersed in what he is doing. This is a feeling everyone has at times, characterized by a feeling of great absorption, engagement, fulfillment, and skill—and during which temporal concerns (time, food, ego-self, etc.) are typically ignored.”

My buddy Henry has been praising this book for years and I finally got around to reading it.

IBM’s intranet radio station

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IBM Radio is a live-streamed intranet community station cofounded by Azis and a few other company designers in Austin. Over the last year, the station has blossomed, and now anyone else in the company can either listen in or record their own show. Those who take part consider it a community hub for the company, and IBMers around the world tune in every day. […] Today, IBM offices throughout the globe have radio “studios,” although Austin is its headquarters. The station heads have a conference room there that’s been soundproofed and filled with recording equipment.

Employees from around the world contribute their own shows that include call-ins about career advice, a show that features weekly guests who talk about what’s going on at the company, and even shows where upper-level executives just tell interesting stories. The station tracks unique listeners—the number of individuals listening in—and found that it reaches between 5,000 and 6,000 people daily.

Fast Company

Quit social media?

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“My second objection concerns the idea that social media is harmless. Consider that the ability to concentrate without distraction on hard tasks is becoming increasingly valuable in an increasingly complicated economy. Social media weakens this skill because it’s engineered to be addictive. The more you use social media in the way it’s designed to be used — persistently throughout your waking hours — the more your brain learns to crave a quick hit of stimulus at the slightest hint of boredom.”

Quit Social Media. Your Career May Depend on It. (New York Times)

Macs are $535 less expensive than PCs

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“In 2015, IBM let their employees decide – Windows or Mac. “The goal was to deliver a great employee choice program and strive to achieve the best Mac program,” Previn said. An emerging favorite meant the deployment of 30,000 Macs over the course of the year. But that number has grown. With more employees choosing Mac than ever before, the company now has 90,000 deployed (with only five admins supporting them), making it the largest Mac deployment on earth.”

“But isn’t it expensive, and doesn’t it overload IT? No. IBM found that not only do PCs drive twice the amount of support calls, they’re also three times more expensive. That’s right, depending on the model, IBM is saving anywhere from $273 – $543 per Mac compared to a PC, over a four-year lifespan. “And this reflects the best pricing we’ve ever gotten from Microsoft,” Previn said. Multiply that number by the 100,000+ Macs IBM expects to have deployed by the end of the year, and we’re talking some serious savings.”

JAMF

Is the Self-Driving Car Un-American?

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I don’t know which is more difficult for me to believe: That humans will be on Mars within my lifetime… or that cars will drive themselves. Apparently, both of those things are going to happen and I’m fine with that. “Our republic of drivers is poised to become a nation of passengers,” writes Robert Moor in New York Magazine. Mr. Moor provides a most thoughtful look at where we’ve been and where we’re headed. A few excerpts:

Will middle-aged men still splurge on outlandishly fast (or, at least, fast-looking) self-driving vehicles? Will young men still buy cheap ones and then blow their paychecks tricking them out? If we are no longer forced to steer our way through a traffic jam, will it become less existentially frustrating, or more? What will become of the cinematic car chase? What about the hackneyed country song where driving is a metaphor for life? Will race-car drivers one day seem as remotely seraphic to us as stunt pilots? Will we all one day assume the entitled air of the habitually chauffeured?

Many readers currently blanch at the news that the roads will one day be filled with cars hurtling brainlessly along at high speed. But those people fail to realize one thing: They already are.

Driving correlates with obesity rates, which, separate studies have shown, correlate with poverty rates. Heavy street traffic lowers real-estate values, and the people who live on those streets tend to spend less time outside and have worse relationships with neighbors. Traffic accidents are the leading cause of death worldwide for people ages 15 to 29. Emissions have a disproportionate effect on the health of communities of color, and nearly 90 percent of air-pollution deaths occur in poorer countries. A quarter of America’s greenhouse gases are released by our transportation, imposing a future climate cost that will be paid mostly by the nation’s, and the world’s, least fortunate. Meanwhile, 80 percent of car capacity goes unused, which means that most cars on the road, which can seat at least five people, carry only one.

For those of us who see driving as a kind of imprisonment — which, spatially speaking, it quite literally is — an extra hour to work or play (or eat, or read, or meditate, or fix our hair and do our makeup) will be cherished. But for those who see driving as a physical expression of freedom — which, spatially speaking, it also quite literally is — the end of driving will feel like confinement.

 

Deepgram finds speech with A.I.

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“Searching through recordings is really difficult. In terms of workflow, usually the raw audio is transcribed into text, which is then fed into a search tool. If you transcribe using human transcription, it’s too time consuming and expensive. If you try to do it with automatic speech-to-text then search accuracy is the problem. […] Deepgram is an artificial intelligence tool that makes searching for keywords in speeches, private conversations and phone calls faster, cheaper and easier than the old way of doing things. Deepgram indexes audio files in more than half the time of a human transcriber, and costs only 75¢ per hour of audio.”

Amazing. Try it for yourself and see if it doesn’t blow your panties off.