Performance Evaluation

I got mine today. More on that in a moment.

I think just about everybody dreads performance evaluations. Managers hate doing them and employees hate having their work “evaluated.”

All managers know this is something that should be happening on an ongoing basis. But it’s so uncomfortable (remember that scene in Office Space with the “Bobs”) it usually happens only once a year, usually at budget/raise time.

Employees don’t hear a single word of the evaluation (assuming there’s a face-to-face with the boss) because they’re just waiting to hear how much of a raise they got. They also question whether the boss has any idea of how they are really “performing.” At least that’s how I remember it, before I parachuted out of management, landing safely in Learfield’s Internal Services Group (accounting, engineering, IT).

A couple of of years ago the head of ISG asked for my ideas on how to evaluate what I do. (Huh. Why didn’t  I think of that?) I suggested he ask the people I worked with (and for) what they thought, keeping their responses anonymous, of course. He liked the idea and we’ve done it that way (for me) for the last two years.

Most of this year’s feedback was positive (modesty prevents me from sharing) but I do have some areas that still need improvement:

“…can be sarcastic but almost always in fun. Steve lives and breathes the web both at work and in his off time. The downside is whatever he is working with or reading at the time, you are going to hear about it at least as much as you want if not more.”

“Steve Has a tendency to be flippant and arrogant if you don’t agree with this assessment that the world revolves around the Web (and Apple). Sometimes we have clients that need something simple or have a need that he doesn’t agree with. Patience, and understanding that other points of view may be valid, would be appreciated in those instances.”

“Steve is very creative and talented. With that skill set comes a certain degree of “attitude” that isn’t always well-accepted/understood by others.”

Guilty as charged. I’m something of a smart-ass but I’m working on changing that. (Sharing this here is a small part of that effort).

But I like this kind of performance review. The anonymity makes it easy to get the cold hard truth. Every encounter with a co-worker or client is an opportunity to get right … or get it wrong. Keeps a boy on his toes.

First live video from capitol hearing room?

As far as I know, I did the first live video feed from a committee room at the Missouri state capitol. I know, you’re asking yourself why would anyone bother. You could ask that about a lot of important-but-not-too-interesting news.

We’ve been streaming audio of debate in the Missouri House and Senate for 8+ years and recorded audio of lots of hearings, but never video. Finally all of the pieces of the puzzle seemed to be in place: hardware, software, wifi.

I used a little Logitech webcam (on the tripod); the Casio Exilim for back-up (on the small tripod) and ran it (the LogiTech) through CamTwist up to USTEAM. I think I can skip CamTwist next time. You can sample a few seconds below.

It ain’t CBS but I didn’t have wait on the sat truck, either. Next time, I might just try this on the iPhone if I can get close enough.

WordPress, StudioPress, Thesis. FTW.

TS-thumbnailWe completed a make-over of one of Learfield’s websites yesterday. Like most companies, we’re watching our expenses, so I was pleased to bring it in for the $59 I paid for the theme (not counting my time and some IT help with site prep).

Since the beginning of the year, we’ve converted a dozen websites to WordPress and the process has gone very smoothly. With 50 users working in half a dozen offices, we needed a very friendly content management system and WordPress has delivered. Both for the people working in our newsrooms and for me.

There are literally thousands of plug-ins for every conceivable task. And they’re all free (or donor supported).

I’m not a designer but the variety of affordable WordPress themes is staggering. After a good bit of looking, I found myself coming back again and again to two providers:

StudioPress has great-looking themes that cost about $60 each. Use as-is or have one customized for a couple of hundred bucks.

Thesis is the theme I chose for our news networks. Out of the box, it’s a clean, minimalist design. We can add a coat of Candy Apple Glitter Flake paint later, but for now, I wanted something that was easy to manage under the hood.

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Both of these developers have great support forums and documentation.

I’ve spent less than $2,000 on the refresh of ALL of our websites. Aside from some great help by our IT folks, and the day-to-day content posting by our news and sports staff, I support all of these by myself.

If quick turn-around is a requirement, StudioPress/Thesis + WordPress is a winning combination. If the content has been assembled, I can get a site up and running in a matter of a few hours.

Fast, inexpensive and fun. For the win.

Zena and Mike Mah

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Zena is the traveling companion of Mike Mah, a pain management specialist who “practices healing techniques through martial arts.” They visited Learfield in 2006. Mike insists Zena rides on the motorcycle with him, hence the goggles.

Drop a text “dime” on the jerk in the row behind you

text250Iowa State and University of Iowa football fans can now text university staff to alert them to problems. Like some drunk ass clown sitting behind you screaming obscenities. Or a lost child or something.

They just punch in 97178, then type the word ALERT, before sending a text message (including your seat location).

Hawkeye officials implemented a new text messaging system before the season, in order to give fans quick and discrete access to ushers as well as security and medical personnel.

The texting program is part of a larger communications agreement with Learfield Sports (company I work for) and FanDriveMedia. Full story here.

Websites: Fast, easy, inexpensive

A couple of weeks ago I got a call from one of the guys in our Minnesota office. He wanted a website to serve the advertisers of one of our networks. Said he didn’t really have a budget and he’d like to have it by the first home game, to be played in a brand new stadium (just over a week away). They were going to have lots of photos and didn’t have a good way to share them with fans and sponsors.

I purchased a WordPress theme (from Studio Press) for $65 and paid another hundred or so to have it customized (thank you, Rebecca). Ten days later the site was up and running (still adding content, obviously).

I’ve been at this long enough to be amazed that I could give the guy a credible website for $200 in a week-and-a-half. AND because it’s WordPress, he –or one of his interns– can update this site thorughout the season. I remember when this would have taken months and cost thousands of dollars.

Learfield’s “kitchen conference room”

Learfield McCarty Street

When I started at Learfield Communications in 1984, the business was operated from a 3-story brick house on McCarty Street in Jefferson City, MO. The rooms were jammed with desks and partitions and the kitchen was the “common area.” In this photo (below), you see Clyde, Clarice Brown, Bob Priddy (all still with us) and a few others.

McCarty St Kitchen

This image captures that time very well. There was very much a family feel to the company. The days of high-tech conference rooms were many years in the future. This is one of several images I scanned from a contact sheet (thus the poor quality). The original prints are undoubtedly buried in a box in some closet.

“The audience isn’t the audience anymore”

Thanks to Michael Kruse, a staff writer for the St. Petersburg Times for one of the best stories yet on the challenges facing “media exclusivity” in sports. In the interest of full disclosure, the company I work for (Learfield) pays serious money for just the sort of exclusivity described in in this piece, which focuses on a recent change in the media policy of the SEC, one college sports premier conference.

“… earlier this month (the SEC) sent to its 12 schools an eye-opening new media policy. It places increasingly stringent limits on reporters and how much audio, video and “real-time” blogging they can do at games, practices and news conferences. But even more interesting is that the policy also includes rules for fans in the stands. No updating Twitter feeds. No taking photos with phones and posting them on Facebook or Flickr. No taking videos and putting them on YouTube.

A conference spokesman said this policy was meant to try to keep as many eyeballs as possible on ESPN and CBS — which are paying the SEC $3 billion for the broadcast rights to the conference’s games over the next 15 years — and also on the SEC Digital Network — the conference’s own entity that’s scheduled to debut on SECSports.com later this month.”

The reporters covering sporting events have always (well, at least since blogs and such came along) been under certain restrictions regarding blogs and how much audio/video they could put online. The new policy by the SEC is “the most stringent language yet in college sports.”

“Ticketed fans can’t “produce or disseminate (or aid in producing or disseminating) any material or information about the Event, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the Event. …”

Sounds like I couldn’t call my brother and describe a thrilling touchdown run. God forbid, I took a photo or video clip and emailed it to him. The Times story included some really good quotes, like this one from Mike Masnick, editor of the blog techdirt:

“If it reaches the point where it’s not just 15 people doing this, it’s 1,000 people, it gets more and more difficult to stop,” he said. “At which point you either stop letting fans into games or you figure out a way to deal with the fact that fans are going to do this.”

…and this one from new media expert Clay Shirky:

“The idea that people can’t capture their own lived experience is a losing proposition.”

I encourage anyone involved with collegiate sports (and related media) to read the full story. Here’s my take-away:

“The audience isn’t the audience anymore. The SEC’s greatest supporters are now also the SEC’s biggest competitors.”

A video from the CEO

Learfield CEO Clyde Lear started blogging in March of 2006. And he’s been very consistent since then, writing or rewriting every post. This morning he asked me to come to his office to help him add a video to a post he was working on.

clyde-videoHe shot the video by setting his Casio Exilim on the window sill (to get the best light) and ad libbing his post in one take. By the time I got there, he had the file on the desktop of his iMac and just wanted to know best way to trim the front and back. I showed him how to do that in iMovie and then gave him the login to my YouTube account.

You can watch the video on his blog if you’re interested. I think the quality is pretty darned good.

Equally impressive –to me– is Clyde’s use of his blog and –in this instance– video to communicate something to the entire company. This is the next best thing to him walking into every employee’s office and talking to them, one on one. The entire process took maybe 30-40 minutes.

So there are two things at work here. First, our CEO wants to let us know why he does the things he does. He cares that we get it from him “directly.” Second, mastering the tools and skills needed to do this.

Am I making too much of this? Maybe. But had he had someone write (and rewrite) a script that he “delivered” to a crew who gave it to some editors who ran it past some lawyers and PR types… the message would have been a different one.