“Interact or stay home”

Seth Godin writes of a new standard for meetings and conferences:

“Here’s what someone expects if they come to see you on an in-person sales call: that you’ll be prepared, focused, enthusiastic and willing to engage honestly about the next steps. If you can’t do that, don’t have the meeting.

If you’re a knowledge worker, your boss shouldn’t make you come to the (expensive) office every day unless there’s something there that makes it worth your trip. She needs to provide you with resources or interactions or energy you can’t find at home or at Starbucks. And if she does invite you in, don’t bother showing up if you’re just going to sit quietly.”

There’s little doubt I could do what I do from home (or the Coffee Zone) but gosh, I’d miss interacting with co-workers. I could get some of that over the net but I do like breathing the same air.

Having said that, I can do without the travel and hassle just to watch a Powerpoint show. On Saturday, I showed one of our top execs just how easy it is to stream live via Ustream. I could almost reach out and touch the little lightbulb that appeared above his head.

Wanted: Chief Customer Experience Officer

Steve Rubel describes three “emerging digital careers” to watch. You can read his description of each here, but “Chief Customer Experience Officer” seems like a must-have to me:

“Want to know if a company is a good witch or a bad witch? It’s easy. The web knows. Google, the media and online communities are littered with tales of companies that have exemplary products and customer service. However, it’s often easier to find those that have been vilified for the opposite. That’s the thesis of Pete Blackshaw’s forthcoming book – Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000.

Here’s an experiment. For fun, enter any company into this special Google search engine I set up and let me know what you find. Brands are increasingly recognizing that customer experience is everything.” [Thanks, David]

Seth Godin on “just being human”

The hopelessly clueless should avoid letting Seth Godin know:

“You can contact just about anyone you want. The only rule is you need to contact them personally, with respect, and do it months before you need their help! Contact them about them, not about you. Engage. Contribute. Question. Pay attention. Read. Interact.

Then, when you’ve earned the right to attention and respect, months and months later, sure, ask. It takes a lot of time and effort, which is why volume isn’t the answer for you, quality is.

That’s a great way to get a job, promote a site, make a friend, spread the word or just be a human.”

Seth Godin: “Write like a blogger”

I quote Seth Godin so often I gave him his own tag. And sometimes he writes/thinks something so dead-on that I have to quote the entire post. Every word is gold:

"You can improve your writing (your business writing, your ad writing, your thank you notes and your essays) if you start thinking like a blogger:

  1. Use headlines. I use them all the time now. Not just boring ones that announce your purpose (like the one on this post) but interesting or puzzling or engaging headlines. Headlines are perfect for engaging busy readers.
  2. Realize that people have choices. With 80 million other blogs to choose from, I know you could leave at any moment (see, there goes someone now). So that makes blog writing shorter and faster and more exciting.
  3. Drip, drip, drip. Bloggers don’t have to say everything at once. We can add a new idea every day, piling on a thesis over time.
  4. It’s okay if you leave. Bloggers aren’t afraid to include links or distractions in their writing, because we know you’ll come back if what we had to say was interesting.
  5. Interactivity is a great shortcut. Your readers care about someone’s opinion even more than yours… their own. So reading your email or your comments or your trackbacks (your choice) makes it easy to stay relevant.
  6. Gimmicks aren’t as useful as insight. If you’re going to blog successfully for months or years, sooner or later you need to actually say something. Same goes for your writing.
  7. Don’t be afraid of lists. People like lists.
  8. Show up. Not writing is not a useful way of expressing your ideas. Waiting for perfect is a lousy strategy.
  9. Say it. Don’t hide, don’t embellish.

What would happen if every single high school student had to have a blog? Or every employee in your company? Or every one of your customers?"

Fallout shelter radio ads

I remember well the back-yard fallout shelter craze (mania?). The family that lived behind us had one. It was clearly large enough for just one family but it was considered uncool to talk about who would live and who would die. And we lived in the landing approach path to the Strategic Air Command base in Blytheville, AR. Generally considered a prime target for a Russki ICBM.

The nice folks at DinosaurGardens.com have posted some creative radio spots for Survive-All Fallout Shelters. (“Civil defense approved, FHA approved, no money down, five years to pay!”)

  1. Maximum Protection (General)
  2. Comparison
  3. Value
  4. Equipment
  5. DYS
  6. Maximum Protection (Steel and Concrete)
  7. DYS (short)
  8. Maximum Protection (Steel and Concrete) (short)
  9. Maximum Protection (General) (short)

Interview: Jason Rodgers, Fez-o-rama

RogersWith one of his custom designed fezzes sitting comfortably on my head, I got Jason Rodgers on the Skype horn today to find out the story behind the fezmonger and Fez-o-rama.

Some are born to the fez, others are called. I believe Jason falls into the latter group. I was surprised –don’t ask me why– to learn that Jason is trained in fashion design and might have written a text book or two.

I asked him about celebrity clients, his favorite designs, The Cult of the Eye, his fictional partner, “Joe,” and ukuleles.

AUDIO: Interview with Jason Rogers 11 min MP3

Jason is the newest member of The Royal and Exalted Order of the Fez.

But wouldn’t that mean I’m too stupid to drive?

Envelopeclipping
Tonight’s mail included a "letter" addressed to Perry S. Mays (Nobody uses my full name). There was no return address. Inside was what appeared to be a newspaper clipping tagged with a yellow Post-It note which read: "Perry: Check this out! (signed) J"

Of course the newspaper "story" is bullshit, although there is nothing in the copy that would clue the clueless on this point.

I wish I could give the dealer –Reagan Hyundai in Jefferson City– the benefit of the doubt. They weren’t trying to snooker their way into unsuspecting homes… it was just a little joke. April Fools Day a week or so early. Gotcha!

Maybe.

But if this shit works, it means there’s some kind of creepy reverse Darwinism at work. In time, only the mentally impaired will be lured onto the lot.

Everything about this is designed to trick someone into reading about about your sale. To fool them. One would almost think the public doesn’t want to hear from you. But why would that be?

Authentic coffeehouse experience

“Howard D. Schultz, the chief executive of Starbucks, announced sweeping changes on Wednesday for the company as it seeks to reconnect with customers who have left for competitors or pared back their coffee budget in hard economic times. The initiatives are intended to restore an authentic coffeehouse experience to the stores and, in turn, re-energize an ailing stock that has lost half its value in the last 15 months.” — NYT

I’ve never thought of Starbucks as “an authentic coffeehouse experience.” You can still find that in some cities. Madison, Wisconsin has some great coffee shops. And we have a nice one here in Jefferson City.

The Coffee Zone is my favorite hang-out. Taisir is the owner and he’s there every morning at 6:30 (that’s when he opens, I’m sure he’s there earlier).

He knows what his regulars drink and often has it for them by the time they step up to the counter. He’s got free wifi and plays an eclectic mix of music that beat’s Starbucks hands down.

When I come back from a trip I sometimes tease, “I got me some Starbucks while I was in (wherever).”  To which Taisir replies, “Tastes like Maxwell House, yes?”

NCAA Blogging Policy

With the NCAA Basketball Championship upon us, the association has released its policy on blogging [Download PDF]:

“The following is the NCAA’s policy for the number of blog posts allowed during a men’s and women’s basketball championship competition or session (i.e., where more than one contest takes place under the same admission ticket): Five times per half, once at halftime and two times per overtime period.”

13 posts in a game that goes one OT. They’re clearly trying to prevent someone “live blogging” every bucket. And the policy is easily enforceable if you are a credentialed reporter. Violate the policy, lose your credentials. A very big deal. But if I’m sitting in the stands with my iPhone, posting to my Twitter page… how do you stop that? And why is that less of a threat to the NCAA?

If anyone comes across examples of the this, let me know.

DISCLOSURE: The company I work for, Learfield Communications, has the marketing rights for a bunch of teams playing in the NCAA championship series.