Category Archives: Business & Marketing

A career in radio prepares you for (new career goes here)

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Missouri’s new governor will be sworn in tomorrow and, as part of the transition, about 150 people working at state jobs under the previous administration were terminated. This happens with every four or eight years.

A few days before the state ax fell, I had a routine meeting with the chief public information officer for one of the state departments. Like many in that line of work, he had –I believe– started in radio or spent a number of years in broadcasting. The years of consolidation in that industry had left this person weary from new owners, pay cuts, job elimination… and happy to have a more stable job in state government. Two days later the person is, once again, looking for a job.

It’s only a rumor but I’ve heard many of these communications positions will be filled by attorneys under the new administration. Our new governor was formerly attorney general, but I’m not sure why one would want/need a lawyer in these positions. As I said, that’s just rumor.

All of which reminded me of the dozen years I spent working in local radio. They were more fun than I can describe. Whatever skills I acquired during that time (talking on the radio (??); writing commercials; covering a news story (sort of) seem so… irrelevant now. Okay, it’s a quarter of a century later, so why should this surprise me?

If I had stayed in radio, what would I be doing now? Programming a “cluster” of stations? Managing? (unlikely) And what would those years have prepared me to do?

I have no idea why so many radio people go into public relations or become PIO’s for some association or state agency. I always suspected they were hired for their communications skills. Comfortable in an on-air interview; familiar with writing news releases (?); good voice?

Still a useful skill set. But what else do you need to know how to do in 2009? Blogging? Podcasting? YouTube? Social media? Couldn’t hurt.

I hope everyone that lost their jobs last week finds new ones. And better ones. Free advice every morning from 6:30 a.m. – 8:00 a.m. at the Jefferson City Coffee Zone.

Forrest Gump on the bailout

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This showed up in my in-box and I don’t know the source or the author but will be happy to properly attribute if anyone knows.

“Mortgage Backed Securities are like boxes of chocolates. Criminals on Wall Street stole a few chocolates from the boxes and replaced them with turds. Their criminal buddies at Standard & Poor rated these boxes AAA Investment Grade chocolates. These boxes were then sold all over the world to investors. Eventually somebody bites into a turd and discovers the crime. Suddenly nobody trusts American chocolates anymore worldwide.”

“Hank Paulson now wants the American taxpayers to buy up and hold all these boxes of turd-infested chocolates for $700 billion dollars until the market for turds returns to normal. Meanwhile, Hank’s buddies, the Wall Street criminals who stole all the good chocolates are not being investigated, arrested, or indicted.”

Mama always said: ‘Sniff the chocolates first, Forrest’.

Quote of the day from a fund manager: ‘This is worse than a divorce… I’ve lost half of my net worth and I still have my wife..’

And one more perspective:

“Back in 1990, the Government seized the Mustang Ranch brothel in Nevada for tax evasion and, as required by law, tried to run it. They failed and it closed. Now we are trusting the economy of our country to a pack of nit-wits who couldn’t make money running a whore house and selling booze?”

Fortune: “The genius behind Steve”

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Steve Jobs gets a fair share of the credit for the cool products Apple produces. The company is also extremely efficient and well operated and much of the credit for that goes to Chief Operating Officer Steve Cook. For a look behind the scenes of the well-oiled machine that is Apple, check out this article in the November issue of Fortune. The following excerpt will get you started:

“Tim cook arrived at Apple in 1998 from Compaq Computer. He was a 16-year computer-industry veteran – he’d worked for IBM (IBM, Fortune 500) for 12 of those years – with a mandate to clean up the atrocious state of Apple’s manufacturing, distribution, and supply apparatus. One day back then, he convened a meeting with his team, and the discussion turned to a particular problem in Asia.

“This is really bad,” Cook told the group. “Someone should be in China driving this.” Thirty minutes into that meeting Cook looked at Sabih Khan, a key operations executive, and abruptly asked, without a trace of emotion, “Why are you still here?”

Khan, who remains one of Cook’s top lieutenants to this day, immediately stood up, drove to San Francisco International Airport, and, without a change of clothes, booked a flight to China with no return date, according to people familiar with the episode. The story is vintage Cook: demanding and unemotional.”

Scott Adams: Recession

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“No one wants the economy to crumble. But having a reason to love your neighbor a little better doesn’t suck. If we can feed everyone – and I think we can – things will be fine. And as I have said here before, some kid in a garage has already figured a way out of this.”

–Scott Adams Blog

Recession: Not necessarily a bad thing

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Michael S. Hyatt has compiled a list of ten benefits of the current recession:

   1. It causes you to get more creative.
   2. It forces you to make the tough decisions.
   3. It thins out the competition.
   4. It makes you realize you can’t take anything for granted.
   5. It reminds you that real wealth isn’t about the stuff you own.
   6. It fosters out-of-the-box thinking.
   7. It makes it easier to abandon business-as-usual.
   8. It brings you back to the basics.
   9. It accelerates change.
  10. It causes you to be less wasteful.

"While you may not be able to control what happens with the economy, you can control your own mental focus. Usually, this determines whether you feel anxiety and fear or peace and hope."

Seth: Be careful who you work for

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“The single most important marketing decision most people make is also the one we spend precious little time on: where you work.

Think about this for a second. Your boss and your job determine not only what you do all day, but what you learn and who you interact with. Where you work is what you market.

If you want to become the kind of person that any company would kill to have as an employee, you need to be the kind of employee that’s really picky about who you align with.”

Seth Godin is the only blogger I quote so frequently I had to create a category for those posts. The nuggets above are from a longer post I encourage you to read.

I’ve only worked for two companies in my adult life and they’ve both been great. And if that’s important in good times, it’s true in spades in tough times.

Learning “New Media” tools

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I’ll be in our Dallas office for a few days next week. The agenda is kind of loose and open-ended. Our sports division (HQ in Dallas) is exploring ways to use more “new media” tools and I’ll try to help them find ways to do this. I think. My point is, what a great job.

And here’s what I’ve learned. Just about every online tool you need is out there. Cheap or free and easy to use. The hard part is finding people who… I wish I could come up with a better word… people who “get” this whole Internet thing. Sure, everybody uses email and Google and all that, but for most the net is where you go to find something rather than create something.

Posting photos to flickr, writing a blog, even something as simple as Twitter involves sharing something of your self. Expressing who you are. It’s walking out on that high school stage and singing Killing Me Softly. A lot of people just can’t do it.

But when I meet (discover?) such a kindred spirit, someone who has something to say and a passion for saying it, it’s great fun showing them things I’ve discovered on my endless surfing safaris.

Seth: “The growing productivity divide”

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Knife150I stopped being surprised by what people didn’t know –and didn’t care to learn– about “the Internet” a couple of years ago. My analogy was online ignorance was like not knowing how to use the telephone. As always, Seth Godin makes the point more clearly and forcefully with a little quiz:

  • Can you capture something you see on your screen and paste it into Word or PowerPoint?
  • Do you have a blog?
  • Can you open a link you get in an email message?
  • Do you read more than five blogs a day?
  • Do you have a signature in your outbound email?
  • Do you have an RSS reader?
  • Can you generate a PDF document from a Word file you’re working on?
  • Do you know how to build and share a simple spreadsheet using Google Docs?
  • Do have a shortcut for sending mail to the six co-workers you usually write to?
  • Are you able to find what you’re looking for on Google most of the time?
  • Do you know how to download a file from the internet?
  • Do you back up your work?
  • Do you keep track of contacts using a digital tool?
  • Do you use anti-virus software?
  • Do you fall for internet hoaxes and forward stuff to friends and then regret it?
  • Have you ever bought something from a piece of spam?

“Can you imagine someone who works in a factory that processes metal not knowing how to use a blowtorch? How can you imagine yourself as a highly-paid knowledge worker and not know how to do these things… If you don’t, it’s not hard to find someone to teach you.”

I don’t use an email signature but frequently sign smays.com which is almost the same thing. And, for now, no need for anti-virus software on the Mac.

Anyone reading this almost certainly knows how to perform these simple tasks. If you don’t, find someone to show you. Quickly.

PS: If you were only going to read 3 or 4 blogs… Seth Godin should be one of them.

On hold waiting to cancel XM Radio

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I’m writing this while on hold for an XM Radio “customer service” representative. My first call was answered by a gentleman who could not figure out how to pull up my account. I gave him everything but my gene sequence. We finally gave up and I called back later.

This time I spoke with a lady who is progressing very nicely with her English lessons. I explained that I wanted to cancel my service. Nothing wrong with it, I’m just not using it enough to justify the $13/month. I told her to check the iPod box on her screen.

She insisted she couldn’t deactivate my account. I would need to speak with XM’s “Deactivation Department” (can’t be good when you have a special department). That was 15 minutes ago and I’m still listening to some depressing jazz channel.

For the record, I tried to cancel on the XM website. Never found a page or link for that little chore. Which makes me conclude you can tell a lot more about a company or service by how easy they make it cancel, than by ease of sign-up.

Wouldn’t it make more sense to quickly route calls like mine to someone with enough savvy (and English) to save the subscription? Maybe offer a cheaper or better plan? Or just fix a problem if there is one?

UPDATE: After more than two hours (over three calls) of Hold Hell, I went to Plan B. Canceled the MasterCard XM hits every three months. I got the card for just this eventuality. A little hassle updating the few services I had on that card but well worth it. PS: Seems like I’m not the only one getting this little dance.

If anyone at XM Radio is reading this… I probably owe you for a few days or weeks service. Since the card is cancelled your best bet is to call my Customer Service number (1-800-FUCKYOU). We’re experiencing unusually long hold times because we don’t give a shit how long you have to hold. But the wait will be pleasant because I’ve plugged in my iPod and set it to shuffle.

UPDATE: So I post my little rant on my lunch hour and it’s now 3 p.m. Just did a Google Blog Search for “xm radio” and there it is. #3 of 135,000+ results.

Blogsearch

UPDATE: 2/16/09 – Following a number of comments on this post, I went back to the XM website to look for the number some say they found there. And found it with one click under YOUR ACCOUNT. I can’t swear I didn’t miss that during the half hour I searched the site. But I’d wager $100 if there were a way to do so.