Category Archives: Business & Marketing
“The new normal”
“What’s actually happening is this: we’re realizing that the industrial revolution is fading. The 80 year long run that brought ever-increasing productivity (and along with it, well-paying jobs for an ever-expanding middle class) is ending. The promise that you can get paid really well to do precisely what your boss instructs you to do is now a dream, no longer a reality.”
“The Future of Work”
Chris Brogan thinks work will be more and more modular, mobile, cause-balanced, smaller/bigger, and goal-aligned.
“Many of us will start using “project” as the unit of measurement of work. Meaning, a job won’t be a job any more, but a collection of projects, sometimes with the same employer and sometimes not. We will all work a bit more like Hollywood’s film industry, gathering the right team for the right project, and having more than one “picture” in the works at all time. This will require a lot more self-organizing and a lot more self-discipline, but people who define work around the unit of “project” instead of the unit of “job” will definitely have a better chance of succeeding.”
Brogan notes that “management styles are still based around “butt in chair” metrics.” While you might just be hoping to have a job in the future, this short –but insightful post– is worth a read if you want a peek at what things will be like in the future.
“How to make trillions of dollars”
David Cain is (Raptitude) helping me (and many others) “get better at being human.” In this post he explains how television has been used by “very-high-level marketers” to create a nation of people who typically:
- work almost all the time
- absorb several hours of advertising every night, in their own homes
- are tired and unhealthy and vaguely dissatisfied with their lives
- respond to boredom, dissatisfaction, or anxiety only by buying and consuming things
- have disposable income but can’t find a more fulfilling line of work without losing their health insurance
- create health problems for themselves, which can be treated with drugs they can “ask their doctor about”
- own far more items than they use, and believe they don’t have enough
- are easily distracted from the unhealthy state of their lives and their culture by breaking news and celebrity gossip
- perpetually convince themselves it is not the right time to make major lifestyle changes
- happily buy stuff that breaks within a year, and which nobody knows how to fix
- have learned, through the media’s culture of blame-mongering, that the key to solving public and private issues is to find the right people to hate
Wow. Sound like anyone you know?
I’m trying to stop watching the evening network news. A tough habit to break. It’s been part of my life since… well, since the beginning of network news. Thanks to DVR technology I can skip all the adds to which Mr. Cain refers.
My friend (and one of the 5 smartest guys I know) Henry has eliminated “news” completely. Or so he says. I’m not sure how one does that. But if anyone can, it’s Henry. He makes a compelling case that knowing the news adds nothing to his life. He’s very well (selectively?) informed, so…
The excerpts above don’t tell you much about “how to make trillions of dollars” so I encourage you to read the full post if that’s something you’d like to do.
Neuromarketing
Blipverts from Max Headroom’s world (“20 minutes into the future”) grows more real every day. From The Ego Tunnel by Thomas Metzenger:
“Today, the advertisement and entertainment industries are attacking the very foundations of our capacity for experience, drawing us into the vast and confusing media jungle. They are trying to rob us of as much of our scarce resource (attention) as possible, and they are doing so in ever more persistent and intelligent ways. Of course, they are increasingly making use of the new insights into the human mind offered by cognitive and brain science to achieve their goals (“neuromarketing” is one of the ugly new buzzwords). We can see the probable result in the epidemic of attention-deficit disorder in children and young adults, in midlife burnout, in rising levels of anxiety in large parts of the population.
New medial environments may create a new form of waking consciousness that resembles weakly subjective states — a mixture of dreaming, dementia, intoxication, and infantilization.”
Blogger Screening
Starting and maintaining a blog (any website?) is like buying a hamster. You hurry home and put together the cage with brightly colored tunnels and the little wheel that spins round and round. The sawdust in the bottom of the cage smells fresh and sweet.
And then it becomes work. A chore that must be attended to every day.
I help people (clients and internal staff) set up blogs and websites and the initial conversation goes something like this:
ME: So what will you put on this website?
THEM: Well, there will be an “about” page… and maybe photos and bios of our people.
ME: Okay, what else?
THEM: Uh, how about a map showing where we’re located?
ME: Alright, although it’s pretty easy to Google us for that. Anything else?
Nobody really cares about your bios and company history. They really don’t. They care about stuff that will be useful to them. If you don’t have that –and have it regularly–I’d argue a blog probably isn’t the right tool.
As for the Web 1.0 static “home page,” name one you’ve visited twice.
Going forward, I think I might use the following test:
Before we start building your new website, I want you to pick a topic that you know something about. Ideally, something about which you are passionate. Skeet shooting, counted cross-stitching, raising llamas, whatever.
Send me an email every day for the next 10 days. It should include an excerpt and link to something related to your topic… along with 150 words explaining why you think this is interesting or important.
That’s it. If you can’t do that, you’re probably wasting your time (and mine).
Every good blogger I know would have no problem with this. It would take them 5 min each day. Maybe 10. Comments?
The Blast Shack (Bruce Sterling on WikiLeaks)
I think my first exposure to Bruce Sterling was The Hacker Crackdown (1992). Some years later, I read and enjoyed Distraction (“the story of an America on the skids: economy in tatters, dollar collapsed, unemployment spiked, population on the move in great, restless herds bound together with networks and bootleg phones.”)
He has written the best essay I’ve read on WikiLeaks (The Blast Shack). A few excerpts:
(Bradley Manning’s) war made no sense on its face, because it was carried out in a headlong pursuit of imaginary engines of mass destruction.
Bradley’s gonna become a “spy” whose “espionage” consisted of making the activities of a democratic government visible to its voting population
Trying Assange is “the kind of show-trial judo every repressive government fears.”
Everybody wants everybody else’s national government to leak. Every state wants to see the diplomatic cables of every other state. It will bend heaven and earth to get them. It’s just, that sacred activity is not supposed to be privatized, or, worse yet, made into the no-profit, shareable, have-at-it fodder for a network society, as if global diplomacy were so many mp3s. Now the US State Department has walked down the thorny road to hell that was first paved by the music industry. Rock and roll, baby.
(Assange is) a darkside hacker who is a self-appointed, self-anointed, self-educated global dissident. He’s a one-man Polish Solidarity, waiting for the population to accrete around his stirring propaganda of the deed.
(Assange is ) just what he is; he’s something we don’t yet have words for.
If the Internet was walking around in public, it would look and act a lot like Julian Assange. The Internet is about his age, and it doesn’t have any more care for the delicacies of profit, propriety and hierarchy than he does
American diplomats are gonna read those stolen cables, though, because they were supposed to read them anyway, even though they didn’t. Now, they’ve got to read them, with great care, because they might get blindsided otherwise by some wisecrack that they typed up years ago
Diplomats are people who speak from nation to nation. They personify nations, and nations are brutal, savage, feral entities. Diplomats used to have something in the way of an international community, until the Americans decided to unilaterally abandon that in pursuit of Bradley Manning’s oil war. Now nations are so badly off that they can’t even get it together to coherently tackle heroin, hydrogen bombs, global warming and financial collapse. Not to mention the Internet.
You don’t have to be a citizen of this wracked and threadbare superpower in order to sense the pervasive melancholy of an empire in decline.
Julian Assange is “the kind of guy who gets depressed by the happiness of the stupid.”
If this page had ads, you’d ignore them
“over six in ten respondents say they tend to ignore or disregard Internet ads. Among those who ignore online ads, two in five say they ignore banner ads (43 percent) the most, and one in five say they ignore search engine ads (20 percent) the most.”
“people who said they ignore ads on other media: television ads (14 percent), radio ads (7 percent) and newspaper ads (6 percent).”
11% in the 18-34 demo say they ignore radio ads, compared to 6% 55+.
Business Communication in the 21st Century
Spoke with Business Communication class (20 students?) last night. I was channeling Jack Black (School of Rock) with a splash of Robin Williams (the English/Vietnamese class in Good Morning Vietnam). Which is to say I knew I’d never be invited back. I almost always learn more from these little talks than the people I’m speaking to. And I’m usually surprised.
- only a couple of smartphones in the class, although everyone had a mobile
- very little engagement with social media. Maybe half the class had Facebook account; a few had heard of Twitter but weren’t sure what it was; only experience with YouTube was watching a video forwarded by email; no bloggers
- Only one hand went up when I asked who had read a book in the past year. This set me off on a short rant about reading and vocabulary and the obvious –to me– relationship to communication (business or otherwise)
I’m pretty sure this was their first encounter with the idea that social media might be an important part of business communication. When the subject of the iPad came up, the first question was “Can I run Word on the iPad?” followed by “How do we print?”
I was reminded how ingrained MS Word has become in our business culture. Most folks don’t know there are other word processors.
I responded to the print question with, “What do you want to print?”
“Uh, a report for this class?”
“Why not save it as a PDF and email it to the instructor?”
It was clear from the look on the instructor’s face this might not be an option.I suspect college business communication courses still involve a lot of paper. Maybe even mail merge (shudder).
My final transgression was telling them to watch Office Space, any season of The Office, and to read Scott Adam’s The Dilbert Principal. And forget everything else.
The Future of Advertising
Once upon a time I thought I might like to work at an advertising agency. I had no idea what an advertising agency did but ti seemed like a glamorous job and I was writing and producing commercial for the radio station I was working at, so… why not.
In the years since, advertising has been what put the pay in my paycheck.
Enter the Web (the dragon has come and gone). Like just about every other institution, advertising is being disrupted. In this article at Fast Company, Danielle Sacks talks to some of the players. If you care who said what, you can read the full article. For that matter, if you’re involved in ad-supported media in any way, you should read the article.
“Something digital immigrants would do is make a phone call to make sure someone received an email.”
Our company is like Ellis Island. I receive email from some co-workers and know that I can turn around in my chair and they will be standing there, “just making sure” I received their electronic message.
“Like a beetle preserved in amber, the practice of advertising has sat virtually unchanged for the last half-century.”
“The ad business became an assembly line as predictable as Henry Ford’s. The client (whose goal was to get the word out about a product) paid an agency’s account executive (whose job was to lure the client and then keep him happy), who briefed the brand planner (whose research uncovered the big consumer insight), who briefed the media planner (who decided which channel — radio, print, outdoor, direct mail, or TV — to advertise in). Then the copywriter/art director team would pass on its work (a big idea typically represented by storyboards for a 30-second TV commercial) to the producer (who worked with a director and editors to film and edit the commercial). Thanks to the media buyer (whose job was to wine-and-dine media companies to lower the price of TV spots, print pages, or radio slots), the ad would get funneled, like relatively fresh sausage, into some combination of those five mass media, which were anything but equal. TV ruled the world. After all, it not only reached a mass audience but was also the most expensive medium — and the more the client spent, the more money the ad agency made.”
“The death of mass marketing means the end of lazy marketing.”
“The Internet has turned what used to be a controlled, one-way message into a real-time dialogue with millions.”
“…the most surprising aspect of JetBlue’s agency search was how many firms still believed that the key to solving any business problem was the 30-second spot.”
“We have to figure out how to get paid for the big idea, and what that idea is worth.” — “People who think that way are supremely well equipped to work in a world that no longer exists.”
“I thought digital was just another medium”
“Collapse is simply the last remaining method of simplification. When the ecosystem stops rewarding complexity,” he writes, “it is the people who figure out how to work simply in the present, rather than the people who mastered the complexities of the past, who get to say what happens in the future.” – Clay Shirky
I have no idea how –or when– this will shake out. Or how much fan poop will come my way. But it’s an exciting time of great change. I describe these as Lawn Chair Moments. There’s going to be a big train wreck and you want to get a good view. But you don’t want to put your lawn chair too close.
More after this brief commercial message.