Customer service is alive and well at the Jefferson City Sears. I wish Phil had included the store manager’s name so I could stop in, buy something, and tell him why. Phil’s story could have ended differently. The store manager could have stonewalled him and lost a customer forever. And there, on Phil’s blog, for the world to see (and Google search)…a little nightmare to make you think twice about where you make that big purchase. Shoot, I might email the Sears corporate honchos a link to Phil’s story.