Before finally moving smays.com to Typepad, I signed up for hosting with a compnay called AQ Host. Good, affordable service, but not right for me. I’d signed up for 90 days, I think. I emailed them and explained that I wouldn’t be using them after all and asked if I could get a credit for the unused portion of my first 90 days. I made it clear that if this wasn’t an option, I understood. They emailed back and said they would refund my money and –according to their terms of service– I can never use their service again. Ever. Wouldn’t this have been a better reply:

Thanks for taking a look at AQ Host. Sorry it doesn’t meet your current needs. Due to the costs associated with setting up your account, we are unable to refund your money but have cancelled your account with us. Should you need hosting services in the future, we hope you’ll consider AQ Host.